Fenergo is committed to providing our clients with the highest quality products and services / experience, whilst upholding elevated levels of transparency and responsibility.
3.1. Understanding and responding to client satisfaction
This is of critical importance to the success of Fenergo. In Fenergo, we continuously monitor client needs and find creative ways to better address those needs. We respond rapidly to client inquiries and seek to promote the benefits of long-term relationship building and repeat customers. Our CSM (Customer Success Manager) are regularly in contact with our Clients, to ensure we are continuously improving the client experience.
3.2. Product responsibility and safety
At Fenergo we believe it is critical to uphold ambitious standards of product responsibility and safety. We strive to understand how our products are impacted by the sustainability agenda and the opportunities that could be realised by offering more positive environmentally and / or socially aligned products.
3.3. Data security and protection
Fenergo deploys bespoke Fen-Cloud environments for clients with the specific configuration and security controls, as contractually agreed. For other products, the configuration and security controls are designed in line with industry good practice and are documented in their respective topologies and product documentation.
3.4. Business partner and supply chain management
Fenergo is committed to having commercial business relationships with only those that are performing their business activities in full compliance with the laws, rules, and regulations of the countries in which they operate and that they conduct their business in an ethical and socially responsible manner, including the management of modern slavery and human rights risks. A provision with Fenergo’s right to terminate Third Parties for convenience is also included in the contracts. Fenergo commits to integrate environmental and social risks into the assessment of potential suppliers before contracting.
This overarching ESG policy is supported by underlying policies relating to our clients and products, including:
- Fenergo Supplier Code of Conduct
- Data Protection Policy