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Client Lifecycle Management

Client Lifecycle Management (CLM)

Digitally manage clients through every stage of the client lifecycle - from initial onboarding & Know Your Customer (KYC) to ongoing KYC reviews and client offboarding.

Fenergo Client Lifecycle Management (CLM) enables financial institutions to transform the end-to-end client onboarding and lifecycle experience, future-proof regulatory compliance and enhance operational efficiency.


Discover the Power of Fenergo Client Lifecycle Management

Fenergo CLM delivers tangible benefits and return on investment for financial services firms seeking to digitally transform their client management and compliance operations.


Faster Client Onboarding

Streamlined onboarding of low-to-medium risk clients, higher risk clients and accounts managed by exception.


Improved Operational Efficiencies

Advanced API integrations, fewer touchpoints and re-usability of client information.


Regulatory & Commercial Safety

Policy-driven accurate risk assessments aligned with in-scope AML, KYC and regulatory compliance regulations.


Reduced Total Cost of Ownership

Advanced API integrations connecting the end-to-end client journey.

Fenergo Intro Video

No. 1 Client Lifecycle Management Technologies

Fenergo enables financial institutions to transform the end-to-end client lifecycle experience, future-proof regulatory compliance and enhance operational efficiencies that make for an improved client experience.

It digitally orchestrates client journeys through every stage of the client lifecycle from:

Fenergo dynamically manages any client type, any product type and every client journey for all segments, channels and devices, offering clients a frictionless digital experience.

Find out more about how Fenergo can help you digitalize and automate the Client Lifecycle Management process.

Fenergo Client Lifecycle Management Delivers

The Following Modules Come as Standard in Fenergo CLM

Onboarding and Operations Management

Deliver fast, frictionless and compliant digital onboarding journeys for your clients.

Fenergo CLM digitally orchestrates client journeys through every point in the client lifecycle - from initial prospecting to digital account opening through maintenance and refresh, ongoing due diligence and client off-boarding. Multi-channel by design and powered by API integrations, Fenergo creates a smooth orchestration process for all client data and documentation, minimizing time to revenue.

Advanced Client & Related Party Data Management

Digitally capture and re-use client information gaining a single client view.

Fenergo Client Lifecycle Management provides advanced API integrations to leading data providers to digitally acquire client and related party data, without inconveniencing clients.All client and party data and documentation is saved in a central repository, enabling it to be re-used across the enterprise for various purposes (regulatory, business etc.).Clients can also quickly add or update key information via a digital portal, which securely collects and processes new information.All information is saved, stored and used in accordance with local data privacy regulations.By providing a 360-degree client view, Fenergo CLM improves risk management processes and reduces silos.

Know Your Customer

Achieve regulatory assurance through every step of the client journey.

Fenergo CLM supports the Know Your Customer (KYC) process by offering a set of enterprise-wide standards and requirements for KYC across 120+ jurisdictions to ensure that the correct data and documentation is gathered and maintained during the client lifecycle.

Our best practice client journeys and rulesets delivers a risk-based approach to compliance during onboarding and supports:

  • the identification of beneficial owners
  • the unwrapping of complex hierarchies, and
  • recording of the nature and purpose of client relationships.

Digitalized Product Enablement Processes

Automatically capture, track and maintain clients’ product lifecycles within a business arrangement.

Fenergo’s Product Enablement domain provides a dynamic, automated solution that enables financial institutions to capture, clearly track and maintain a client's product lifecycle within a business arrangement.

With enhanced analytic capabilities, Fenergo’s Product Enablement capability can drive:

  • Better decisioning by providing greater clarity about what their clients do within the client/FI relationship
  • Enhanced risk management and more accurate compliance and regulator reporting
  • Improved process management and increased data quality

Modular Additions for Fenergo CLM

Add More Firepower to Fenergo CLM With These Add-on Modules

Regulatory Compliance

AML. Tax. OTC Derivatives. ESG. Privacy. Investor Protection.

Fenergo’s regulatory rules engine supports financial institutions with compliance obligations across 120+ jurisdictions spanning a wide range of regulations including:

  • Anti-Money Laundering/Counter-Terrorist Financing (AML/CTF)
  • Tax including US Tax, Automatic Exchange of Information (AEOI) and Common Reporting Standards (CRS)
  • Environmental, Social & Governance (ESG) regulations
  • Over the Counter (OTC) Derivative Reforms
  • Data Privacy regulations
  • Investor Protection rules

Risk Management

Policy Management. Risk Models. Risk Assessment.

Fenergo's global policy rules engine houses comprehensive business rules as well as KYC, AML, and other regulatory rules for over 120 jurisdictions globally. These include Data, Document and Ownership & Control rules. The policy rules engine works in tandem with Fenergo's powerful workflow engine to trigger the correct policy requirements at the correct point in time, based on a number of dynamic client and related party parameters.

Fenergo's Risk Engine enables financial institutions to automate on-demand financial crime risk assessment of clients and their related parties. Enterprise-wide, it provides your organization with a single, centralized source of risk model management to support and represent the granularity of multiple, complex financial crime risk models.

Case studies

Client Success Stories

Read About How Some of the Leading Banks in the World Have Transformed Their Client Lifecycle Processes.

Bank ABC: A Fenergo SaaS CLM Case Study

Read the case study

BNP Paribas S.A Celent Model Bank Winner for One KYC

Read the case study

Mizuho Americas: Digitalizing Client Onboarding

Read the case study

What Our Clients Say

"Our mission is to enable the business and growth aspirations of clients across the globe through effortless, seamless and easily accessible banking services and solutions. Fenergo’s cloud-native CLM solution, which fast-tracks and automates the client onboarding process, helps fulfil our objective and align banking with evolving client expectations and preferences in this fast paced, increasingly touchless world."

Mr. Sael Al Waary, Deputy Group Chief Executive Officer
Bank ABC

"Fenergo provides an excellent Client Lifecycle Management solution that has been customized to fit our requirement and model, and integrated with different systems, data providers and public services."

Latifa AlMutawa
Project Manager, BENEFIT Company

“Our main ambition is to streamline the end-to-end client lifecycle management process – from onboarding to regulatory compliance to lifecycle reviews – for all of our jurisdictions and to standardize processes and procedures across different divisions. Fenergo will help us to achieve operational efficiencies and improve our customer experience, whilst maintaining the highest level of regulatory compliance across the globe”.

Emma Rey Gállego
Head of Customer Experience Onboarding, BBVA

More SaaS Solutions

Check Out Fenergo’s Suite of SaaS Solutions

Know Your Customer (KYC)

ESG Compliance

Client Onboarding

Transaction Monitoring

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See how Fenergo Client Lifecycle Management solutions can transform your client onboarding and compliance operations.