U.S. Bank Global Fund Services announces it will leverage Fenergo for investor onboarding transformation
Key takeaways
- U.S. Bank Global Fund Services engaged Fenergo to digitise and streamline the investor onboarding and service experience.
- The engagement is the first step in a multi-year transformation of the fund servicing business.
- The solution combines Fenergo's CLM technology with a U.S. Bank-designed digital investor interface.
- U.S. Bank plans to extend Fenergo to other parts of its business as the foundation for the entire client lifecycle.
MINNEAPOLIS (May 19, 2025) – U.S. Bank Global Fund Services (GFS) announced today it has engaged Fenergo, a market leader for client lifecycle management technology, to digitize and streamline the investor onboarding and service experience. This is the first step in a multi-year transformation for the fund servicing business.
Jay Martin, president of U.S. Bank Investment Services, says,
“Onboarding is critical – it sets the tone for our relationships. Across the industry, onboarding investors and clients has been a complex and fragmented process. Investors value an experience that is efficient and transparent, while complying with regulatory requirements. This solution enhances our reputation for client service excellence by combining Fenergo’s best-in-class client lifecycle management technology with a U.S Bank-designed digital investor interface.”
Martin adds,
“Improving investor onboarding and servicing is just the first part of our journey. We’re extending Fenergo to other parts of our business to serve as the foundation for the entire client lifecycle.”
