Client Lifecycle Management

Digitally manage clients through every stage of the client lifecycle - from initial onboarding & Know Your Customer (KYC) to ongoing KYC reviews and client offboarding. 


Fenergo Client Lifecycle Management (CLM) enables financial institutions to transform the end-to-end client onboarding and lifecycle experience, future-proof regulatory compliance and enhance operational efficiency.

Download the brochure
Client Lifecycle Management Header Image

Discover the Power of Fenergo Client Lifecycle Management

Fenergo CLM delivers tangible benefits and return on investment for financial services firms seeking to digitally transform their client management and compliance operations.

1

Faster client onboarding

Streamlined onboarding of low-to-medium risk clients, higher risk clients and accounts managed by exception.

2

Improved operational efficiencies

Advanced API integrations, fewer touchpoints and re-usability of client information.

3

Regulatory & commercial safety

Policy-driven accurate risk assessments aligned with in-scope AML, KYC and regulatory compliance regulations.

4

Reduced total cost of ownership

Advanced API integrations connecting the end-to-end client journey.

Client Lifecycle Management Video Thumbnail

Play

No. 1 CLM technology

Fenergo Client Lifecycle Management (CLM) digitally orchestrates client journeys through every point in the client lifecycle - from initial prospecting to digital account opening through maintenance and refresh, ongoing due diligence and client off-boarding.


Fenergo CLM dynamically manages any client type, any product type and every client journey for all segments, channels and devices, offering clients a frictionless digital experience.


Click on the video to the left and discover how Fenergo CLM can transform the client lifecycle.

Fenergo Client Lifecycle Management delivers The following modules come as standard in Fenergo CLM

Deliver fast, frictionless and compliant digital onboarding journeys for your clients.


Fenergo CLM digitally orchestrates client journeys through every point in the client lifecycle - from initial prospecting to digital account opening through maintenance and refresh, ongoing due diligence and client off-boarding.


Multi-channel by design and powered by API integrations, Fenergo creates a smooth orchestration process for all client data and documentation, minimizing time to revenue.


Digitally capture and re-use client information gaining a single client view.


Fenergo Client Lifecycle Management provides advanced API integrations to leading data providers to digitally acquire client and related party data, without inconveniencing clients.


All client and party data and documentation is saved in a central repository, enabling it to be re-used across the enterprise for various purposes (regulatory, business etc.).


Clients can also quickly add or update key information via a digital portal, which securely collects and processes new information.


All information is saved, stored and used in accordance with local data privacy regulations.


By providing a 360-degree client view, Fenergo CLM improves risk management processes and reduces silos.

Achieve regulatory assurance through every step of the client journey.


Fenergo CLM supports the Know Your Customer (KYC) process by offering a set of enterprise-wide standards and requirements for KYC across 120+ jurisdictions to ensure that the correct data and documentation is gathered and maintained during the client lifecycle.


Our best practice client journeys and rulesets delivers a risk-based approach to compliance during onboarding and supports: 

  • the identification of beneficial owners
  • the unwrapping of complex hierarchies, and 
  • recording of the nature and purpose of client relationships.


Automatically capture, track and maintain clients’ product lifecycles within a business arrangement.


Fenergo’s Product Enablement domain provides a dynamic, automated solution that enables financial institutions to capture, clearly track and maintain a client's product lifecycle within a business arrangement.


With enhanced analytic capabilities, Fenergo’s Product Enablement capability can drive:

  • Better decisioning by providing greater clarity about what their clients do within the client/FI relationship
  • Enhanced risk management and more accurate compliance and regulator reporting
  • Improved process management and increased data quality


Modular Additions for Fenergo CLM Add more firepower to Fenergo CLM with these add-on modules

AML. Tax. OTC Derivatives. ESG. Privacy. Investor Protection.


Fenergo’s regulatory rules engine supports financial institutions with compliance obligations across 120+ jurisdictions spanning a wide range of regulations including:

  • Anti-Money Laundering/Counter-Terrorist Financing (AML/CTF)
  • Tax including US Tax, Automatic Exchange of Information (AEOI) and Common Reporting Standards (CRS)
  • Environmental, Social & Governance (ESG) regulations 
  • Over the Counter (OTC) Derivative Reforms
  • Data Privacy regulations
  • Investor Protection rules


Policy Management. Risk Models. Risk Assessment.


Fenergo's global policy rules engine houses comprehensive business rules as well as KYC, AML, and other regulatory rules for over 120 jurisdictions globally. These include Data, Document and Ownership & Control rules. The policy rules engine works in tandem with Fenergo's powerful workflow engine to trigger the correct policy requirements at the correct point in time, based on a number of dynamic client and related party parameters.


Fenergo's Risk Engine enables financial institutions to automate on-demand financial crime risk assessment of clients and their related parties. Enterprise-wide, it provides your organization with a single, centralized source of risk model management to support and represent the granularity of multiple, complex financial crime risk models.


Fenergo Smart Review complements our CLM solution by giving financial institutions the power to streamline and automate the ongoing KYC process, leveraging:

  • Continuous KYC event monitoring
  • Automated Decisioning
  • Risk Assessment
  • Straight Through Processing


By maximising automation within the KYC Review process, Fenergo Smart Review allows you to detect and action potential KYC risks earlier than the next scheduled review.

What our clients say

Bank ABC Logo

“Our mission is to enable the business and growth aspirations of clients across the globe through effortless, seamless and easily accessible banking services and solutions. Fenergo’s cloud-native CLM solution, which fast-tracks and automates the client onboarding process, helps fulfil our objective and align banking with evolving client expectations and preferences in this fast paced, increasingly touchless world.”

Mr. Sael Al Waary, Deputy Group Chief Executive Officer

Bank ABC

Benefit Logo

"Fenergo provides an excellent Client Lifecycle Management solution that has been customized to fit our requirement and model, and integrated with different systems, data providers and public services."

Latifa AlMutawa

Project Manager, BENEFIT Company

BBVA Logo

“Our main ambition is to streamline the end-to-end client lifecycle management process – from onboarding to regulatory compliance to lifecycle reviews – for all of our jurisdictions and to standardize processes and procedures across different divisions. Fenergo will help us to achieve operational efficiencies and improve our customer experience, whilst maintaining the highest level of regulatory compliance across the globe”.

Emma Rey Gállego

Head of Customer Experience Onboarding, BBVA

More SaaS Solutions Check out Fenergo's suite of SaaS solutions

Know Your Customer Thumbnail See more

Know Your Customer (KYC) Solution

Fincrime Risk Thumbnail See more

Fenergo FinCrime Risk

ESG Compliance Thumbnail See more

Fenergo ESG

CLM for Salesforce Thumbnail See more

Fenergo CLM for Salesforce®

Smart Review Thumbnail See more

Fenergo Smart Review

Request a demo

See how Fenergo Client Lifecycle Management solutions can transform your client onboarding and compliance operations.


Get started