Fenergo experts came together for a special webinar exploring the Fenergo CLM Industry Trends Report series, part one The Cost of Poor CX.

The Cost of Poor Customer Experience, the first of three reports, found a tension between the need to gather data for KYC compliance and the speed of onboarding; with 26% surveyed believing that KYC regulations will have the greatest impact on the overall customer experience. 

In this webinar you will learn:

  • Financial Institutions are most at risk at losing clients due to poor onboarding;
  • What is the direct relationship of compliance, data management and onboarding to digitalization of CX;
  • What critical issues FIs are facing by region;
  • How a 360° client view paves the way for competitive advantage.



Interested in learning more about Fenergo’s solution, request a demonstation here or email [email protected] 


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