Fenergo experts came together for a special webinar exploring the Fenergo CLM Industry Trends Report series, part one The Cost of Poor CX.
The Cost of Poor Customer Experience, the first of three reports, found a tension between the need to gather data for KYC compliance and the speed of onboarding; with 26% surveyed believing that KYC regulations will have the greatest impact on the overall customer experience.
In this webinar you will learn:
- Financial Institutions are most at risk at losing clients due to poor onboarding;
- What is the direct relationship of compliance, data management and onboarding to digitalization of CX;
- What critical issues FIs are facing by region;
- How a 360° client view paves the way for competitive advantage.