Connect seamlessly and automatically to all necessary data systems for an omni-channel customer journey throughout the lifecycle.
Fenergo API-Connect uses advanced APIs to integrate with an expansive range of front-end systems. This range includes third-party platforms such as Salesforce and MS Dynamics, along with in-house and client-facing channels such as web portals, Backbase and Kony.
API-Connect automates the retrieval, verification and processing of customer information from external sources and integrates with e-signature vendors to automate the contract signing process. Fenergo’s rules-driven approach automatically guides the customer journey across a variety of channels – mobile, online, branch, customer call centre or relationship manager – enhancing the client experience and the integrity of data capture.
With Fenergo API-Connect, financial institutions can:
- Deliver true omni-channel client journeys from the channel of the customer’s choice;
- Improve operational efficiencies by up to 82% with automated workflows that save time and effort;
- Seamlessly integrate via APIs with a host of front-end and client-facing solutions to ensure a smooth process for all data and documents from each system;
- Effectively manage and centralize data to maximize re-use for cross-sell and up-sell opportunities;
- Ensure compliance throughout the client lifecycle through any and every channel.