Across multiple channels, business lines and jurisdictions
Fenergo Client Lifecycle Management provides a truly streamlined, digital client orchestration solution to enable the delivery of a quick and efficient client onboarding process for both new and existing clients.
Fenergo CLM guides the client journey through multiple channels (online, digital, mobile, branch etc.) and through all the various functional stakeholders (sales, onboarding, KYC and compliance, credit, legal, tech & ops) to ensure a quick, efficient and compliant client onboarding process.
The Fenergo workflow engine provides an end-to-end workflow management tool that manages all sub-processes and workflows that need to be executed to bring a client from initial take-on through to all the various stages of approvals and requests for information, and perform data refreshes, conduct ongoing due diligence and use the centralized data to support upsell and cross-sell opportunities.
Broader and deeper than a BPM or generic workflow solution, Fenergo CLM Orchestration comes out-of-the-box and allows financial institutions to capture complex, cross-border requirements in a single case.
This straight-through process solution delivers a single, global transparent view of the client record across multiple business lines and jurisdictions, providing enhanced visibility of the client onboarding progress across front office and back office and facilitating key re-use of client information for future lifecycle events (product origination, client reviews, maintenance, offboarding etc.).
Fenergo CLM Orchestration enhances operational efficiencies gained through a reduction in system hand-offs, integration, rekeying and duplication of data, resulting in reduced time to onboard and an improved time to revenue.
Single Client View
A single client view across Client Lifecycle Management, KYC, Research, Screening and Financial Crime
Reduced manual handling and improved re-use of client information for reduced time to onboard and faster time to revenue.
Enhanced client experience through single client record, client outreach features and auto-email categorization (23% operational time savings)
Out-of-the-box integration to all the major external data providers under the KYC, AML and Tax headings.
Self-Service Client Portal
Fenergo Self-Service Portal is a secure, cloud-based, multi lingual portal designed to automate, streamline and expedite the Regulatory Client Outreach process, significantly reducing the effort and time lag involved in collecting data and documentation from clients.download brochure
Banking on the Cloud for Client Lifecycle Management Regulatory Client Outreach & The Path to Compliance
In this paper, we explore the core operational and internal challenges that currently make the process of Regulatory Client Outreach a logistical nightmare for financial institutions.download whitepaper
Optimizing KYC Client Reviews For Efficiency & Control
Fenergo’s Client & KYC Remediation solution was implemented to help automate the KYC client review process and alleviate some of the stress placed on the process through streamlined compliance workflow process which allowed them to gain as much efficiencies and control over the KYC client review process.Watch Now
8 Major Benefits of Cloud Technology for Client Lifecycle Management
Banks were previously publicly reticent about moving core banking services to the cloud for a myriad of regulatory and security concerns. A year on, banks are quietly making use of cloud technologies.Read more
CLIENTS WHO TRUSTOUR SOFTWARE SOLUTIONS
We chose Fenergo’s solutions because they will enable us to meet the increasing complex regulatory frameworks with an efficient and client-centric onboarding experience.
John Healy Managing Director, Head of Capital Markets Operations SunTrust Robinson Humphrey
Fenergo’s Regulatory Onboarding solution provides us with an additional level of flexibility and enhances our ability to prioritize our compliance initiatives.
Erica Benjamin Managing Director for Client Onboarding BMO Capital Markets
We chose Fenergo to support regulatory onboarding across our Global Banking and Markets division. We wanted a solution that would support an efficient onboarding experience for all of our customers.
Nicola Ray Smith Managing Director, Global Capital Markets Scotiabank
Our main ambition is to streamline the end-to-end client lifecycle management process – from onboarding to regulatory compliance to lifecycle reviews – for all of our jurisdictions and to standardize processes and procedures across different divisions. Fenergo will help us to achieve operational efficiencies and improve our customer experience, whilst maintaining the highest level of regulatory compliance across the globe
Emma Rey Gállego Head of Customer Experience-Onboarding in CIB BBVA
We selected Fenergo’s Client Lifecycle Management software to enable us to manage the CDD / KYC processes from client onboarding to client off-boarding and all the KYC / CDD compliance and lifecycle events (periodic and event-driven reviews) that occur in between. A core part of our business transformation program will involve creating an internal centralized KYC target operating model that will help us to simultaneously improve the client experience and reduce the cost impact of the regulatory KYC activities. Fenergo is the technology platform that will underpin this initiative.
Helène Erftemeijer Bank-wide responsibility for CDD, client master administration and regulations ABN AMRO
In The News
Cloud Adoption: A Quiet Revolution in Financial Services
Source: Irish Tech News