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Client Support

Client Support

Fenergo's global Client Support Team are advanced subject matter experts, providing all clients with world-class support in a post-implementation world.

Client Support 

Fenergo’s easy-to-use and intuitive suite Regulatory Onboarding and Client Lifecycle Management solutions, coupled with our implementation expertise and excellent range of training services, ensures that you’ll be able to maintain and adapt the system easily to meet your changing requirements.

However, there may come a time when you need more than this. 

Fenergo’s world-class Client Support Service ensures that all of our clients receive the highest level of service required to get back on track quickly and efficiently.

The Fenergo Support Centre is comprised of a group of dedicated IT professionals and solution experts ready to make your go-live and post-implementation experience as successful as possible.

Each client is assigned a Technical Account Manager (TAM), a single point of contact who is responsible for ensuring all technical and functional queries are resolved within stated service level agreements (SLAs) and secure our clients’ overall satisfaction.

Our Client Support Team works hand-in-hand with our VPs of Client Success in EMEA, North America and APAC to ensure a successful handover from the Professional Services teams to the Client Support teams.

Hours of Cover

Fenergo offers a follow-the-sun Client Support Model, ensuring 24/7 support coverage to all clients. Each client receives a defined Service Level Agreement comprised of four priority levels to ensure that you receive a prompt support service when you need it most.

Additional support requirements are provided upon client request.

Please Click Here to contact our Client Support Team. 

Useful resources

Optimizing KYC Client Reviews For Efficiency & Control

How a global investment bank achieved 37% efficiencies in KYC client reviews & remediation through KYC automation.

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