Client Support

Delivering the highest standard of personalized 24×7 support to our global family of clients  

Client Support

Fenergo’s easy-to-use and intuitive suite of Client Lifecycle & Journey Management software solutions, coupled with our implementation expertise and excellent range of training services, ensures that you’ll be able to maintain and adapt the system easily to meet your changing requirements. 

However, there may come a time when you need more than this. 

Fenergo’s world-class Client Support Service ensures that all our clients receive the highest level of service required to get back on track quickly and efficiently. The Fenergo Support Centre is comprised of a group of dedicated IT professionals and solution experts ready to make your go-live and post-implementation experience as successful as possible.

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Dedicated Technical Account Manager.

Each client is assigned a Technical Account Manager (TAM), a single point of contact who is responsible for ensuring all technical and functional queries are resolved within stated service level agreements (SLAs) and secure our clients’ overall satisfaction.

Our Client Support Team works hand-in-hand with our VPs of Customer Success in EMEA, North America and APAC to ensure a successful handover from the Professional Services teams to the Client Support teams.

Hours of Cover.

Fenergo offers a follow-the-sun Client Support Model, ensuring 24/7 support coverage to all clients. Each client receives a defined Service Level Agreement comprised of four priority levels to ensure that you receive a prompt support service when you need it most.

Additional support requirements are provided upon client request.

Contact Fenergo Client Support Team.

Please Click Here to contact our Client Support Team.

Fenergo is one of our very strategic partners, and what we’re doing with Fenergo is building end-to-end business processes that we’re solving.
Rohit Mahna
VP & GM Financial Services, Salesforce