Dedicated Technical Account Manager.
Each client is assigned a Technical Account Manager (TAM), a single point of contact who is responsible for ensuring all technical and functional queries are resolved within stated service level agreements (SLAs) and secure our clients’ overall satisfaction.
Our Client Support Team works hand-in-hand with our VPs of Customer Success in EMEA, North America and APAC to ensure a successful handover from the Professional Services teams to the Client Support teams.