Fenergo’s easy-to-use and intuitive suite Regulatory Onboarding and Client Lifecycle Management solutions, coupled with our implementation expertise and excellent range of training services, ensures that you’ll be able to maintain and adapt the system easily to meet your changing requirements. However, there may come a time when you need more than this.
Fenergo’s world-class Client Support Service ensures that all of our clients receive the highest level of service required to get back on track quickly and efficiently.
The Fenergo Support Centre is comprised of a group of dedicated IT professionals and solution experts ready to make your go-live and post-implementation experience as successful as possible.
Each client is assigned a Technical Account Manager (TAM), a single point of contact who is responsible for ensuring all technical and functional queries are resolved within stated service level agreements (SLAs) and secure our clients’ overall satisfaction.
Our Client Support Team works hand-in-hand with our VPs of Client Success in EMEA, North America and APAC to ensure a successful handover from the Professional Services teams to the Client Support teams.
Hours of Cover
Fenergo offers a follow-the-sun Client Support Model, ensuring 24/7 support coverage to all clients. Each client receives a defined Service Level Agreement comprised of four priority levels to ensure that you receive a prompt support service when you need it most.
Additional support requirements are provided upon client request.
Please Click Here to contact our Client Support Team.
Fenergo Announces Asset Management Expansion
Fenergo has announced its expansion into the asset management sector, to build on the successful brand established in the Corporate & Institutional Banking markets.Read More
BNP Paribas selects Fenergo Client Lifecycle Management
Fenergo’s CLM solution will support BNP Paribas’ global transformation project, delivering a single client view across all jurisdictions and entities.Read More
CLIENTS WHO TRUSTOUR SOFTWARE SOLUTIONS
Our strategy is based around serving our clients’ needs, and our internal agility is central in this respect. By enhancing our processes through digital systems such as Fenergo’s CLM platform, we aim to provide the best possible experience, and ultimately the best possible financial solutions to our clients.
Marc Vincent Global Head of Corporate & Investment Banking, Natixis
Our main ambition is to streamline the end-to-end client lifecycle management process – from onboarding to regulatory compliance to lifecycle reviews – for all of our jurisdictions and to standardize processes and procedures across different divisions. Fenergo will help us to achieve operational efficiencies and improve our customer experience, whilst maintaining the highest level of regulatory compliance across the globe
Emma Rey Gállego Head of Customer Experience-Onboarding in CIB BBVA
We chose Fenergo’s solutions because they will enable us to meet the increasing complex regulatory frameworks with an efficient and client-centric onboarding experience.