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Services

Services

Fenergo provides a world-class service and best practice support to clients during each step of their implementation journey.

Services

Fenergo provides all of our clients with world-class service and support both during and post-implementation. With a global presence, each of our delivery centres in Europe, North America and APAC are headed by a VP of Client Success, whose remit is to manage Fenergo client engagements and exceed expectations with a focus on service excellence, quality practice, successful deliveries and functional governance.

Business & Technical Consulting

Our team of professional business consultants have amassed decades of hands-on experience and knowledge, which is delivered to each and every client before, during and after implementation and go-live. We offer a wide range of consultation services designed to help financial institutions to take a fresh look at their operations to achieve greater efficiency and control.

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Implementation

Our flexible implementation process is designed to help our clients of all sizes realize the full benefits of Fenergo’s award-winning solutions as quickly as possible. A typical implementation, even for complex projects, takes between 18 and 36 weeks and our methodology focuses on five comprehensive steps.

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Fenergo University

Fenergo University offers a wide-range of training and certification programs designed to empower our clients, partners and employees to optimize their understanding and competencies in using and deploying Fenergo software solutions.

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Client Support & Maintenance

The Fenergo Client Support Centre is comprised of a group of dedicated IT professionals and solution experts ready to make your go-live and post-implementation experience as successful as possible. We offer a single point of contact during the lifecycle of each query and our dedicated support team will deal with all technical and functional queries, as well as provide suggestions for improving your applications.

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Community-Based Approach

Each of our clients are eligible to join the Fenergo Client Engagement programs, such as Client Advisory Board and monthly Regulatory Forums. These client programs are designed to enhance peer-based knowledge sharing and encourage the creation of a peer-based ‘standard’ for regulatory compliance.

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Useful resources

Data Integration
Manager

A rules-driven interface solution that consumes, processes & routes client data from multiple providers & systems.

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