Commercial & Business Banking

End-to-end digital client journeys that transform the client lifecycle management process from initial account opening to ongoing account maintenance to deliver a truly optimized client experience.

Fenergo Client Lifecycle Management (CLM) enables commercial and business banks to deliver a modern, digital experience to clients, from any channel of their choice. By digitally transforming back-to-front office operations, banks can ‘delight’ customers with a truly optimized, efficient and better client experience all the way through their lifecycle. Here’s how:

  • Multi-channel, digital client onboarding across all channels, business lines and geographies
  • Automated data and document capture, and API-first approach to integration delivers a true 360º single client view with reduced client involvement
  • Transformative, digital client orchestration that delivers greater operational efficiencies, straight through processing and faster onboarding
  • Frictionless digital technologies for a continued, digital client experience. This includes Fenergo’s cloud-based Digital Client Channel for customer self-serve, eSignature capabilities and use of ID&V technologies.
  • Compliance by Design for rules-driven, future-proofed compliance throughout the customer lifecycle, enabling the commercial or business bank to manage all compliance and KYC regulations on a single platform through its Regulatory Rules Engine (also available as Rules as a Service), covering 76+ jurisdictions.
  • Community-based, future-proofed compliance across 70+ financial organizations who have a direct input into the Fenergo Regulatory and Product Roadmaps through monthly and quarterly client forums.

Future-Proofing Digital Change

With Fenergo, your risk of owning and managing out-of-date technology is removed through our industry-leading client transformation and engagement forums. As new capabilities are introduced into the market, Fenergo experiences first-mover advantage by incorporating the latest technology capabilities into Fenergo’s Core Platform and validating with our client community. These upgrades are included to ensure your community stays ahead of the digital transformation curve and are shared via seamless upgrades. 

Fenergo CLM for Commercial and Business Banks

  • Know Your Customer Brochure

    Fenergo’s Know Your Customer (KYC) efficiently manages all KYC and regulatory compliance requirements throughout the entire client lifecycle, including regular, ad-hoc and event-triggered reviews, as well as data and documentation refreshes.

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  • Commercial and Business Banking Brochure

    Fenergo CLM enables commercial and business banks to deliver a modern, digital experience to clients, from any channel of their choice.

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"Banks in commercial and retail banking are experiencing unprecedented change as challenger banks crowd the market and regulation increases in complexity.

Fenergo’s out-of-the-box CLM solution is perfectly placed to enable banks to onboard new customers faster, improve customer experience and lead the charge in the fight against financial crime.” 

James Follette, Global Head of Commercial and Retail Banking, Fenergo

Why ChooseFenergo

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of the top 50 banks in the world using the Fenergo platform

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Reduction in onboarding times

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Saving in audit cost with out of the box functionality

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ROI on Technology

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