Fenergo Client Lifecycle Management (CLM) enables commercial and business banks to deliver a modern, digital experience to clients, from any channel of their choice. By digitally transforming back-to-front office operations, banks can ‘delight’ customers with a truly optimized, efficient and better client experience all the way through their lifecycle. Here’s how:
- Multi-channel, digital client onboarding across all channels, business lines and geographies
- Automated data and document capture, and API-first approach to integration delivers a true 360º single client view with reduced client involvement
- Transformative, digital client orchestration that delivers greater operational efficiencies, straight through processing and faster onboarding
- Frictionless digital technologies for a continued, digital client experience. This includes Fenergo’s cloud-based Digital Client Channel for customer self-serve, eSignature capabilities and use of ID&V technologies.
- Compliance by Design for rules-driven, future-proofed compliance throughout the customer lifecycle, enabling the commercial or business bank to manage all compliance and KYC regulations on a single platform through its Regulatory Rules Engine (also available as Rules as a Service), covering 76+ jurisdictions.
- Community-based, future-proofed compliance across 70+ financial organizations who have a direct input into the Fenergo Regulatory and Product Roadmaps through monthly and quarterly client forums.
Future-Proofing Digital Change
With Fenergo, your risk of owning and managing out-of-date technology is removed through our industry-leading client transformation and engagement forums. As new capabilities are introduced into the market, Fenergo experiences first-mover advantage by incorporating the latest technology capabilities into Fenergo’s Core Platform and validating with our client community. These upgrades are included to ensure your community stays ahead of the digital transformation curve and are shared via seamless upgrades.
Fenergo CLM for Commercial and Business Banks
Know Your Customer Brochure
Fenergo’s Know Your Customer (KYC) efficiently manages all KYC and regulatory compliance requirements throughout the entire client lifecycle, including regular, ad-hoc and event-triggered reviews, as well as data and documentation refreshes.Read More
Commercial and Business Banking Brochure
Fenergo CLM enables commercial and business banks to deliver a modern, digital experience to clients, from any channel of their choice.Read More
"Banks in commercial and retail banking are experiencing unprecedented change as challenger banks crowd the market and regulation increases in complexity.
Fenergo’s out-of-the-box CLM solution is perfectly placed to enable banks to onboard new customers faster, improve customer experience and lead the charge in the fight against financial crime.”
James Follette, Global Head of Commercial and Retail Banking, Fenergo
of the top 50 banks in the world using the Fenergo platform
Reduction in onboarding times
Saving in audit cost with out of the box functionality
ROI on Technology
CLIENTS WHO TRUSTOUR SOFTWARE SOLUTIONS
Fenergo’s Regulatory Onboarding solution provides us with an additional level of flexibility and enhances our ability to prioritize our compliance initiatives.
Erica Benjamin Managing Director for Client Onboarding BMO Capital Markets
Our main ambition is to streamline the end-to-end client lifecycle management process – from onboarding to regulatory compliance to lifecycle reviews – for all of our jurisdictions and to standardize processes and procedures across different divisions. Fenergo will help us to achieve operational efficiencies and improve our customer experience, whilst maintaining the highest level of regulatory compliance across the globe
Emma Rey Gállego Head of Customer Experience-Onboarding in CIB BBVA
The global regulatory challenge is one that continues to evolve and grow. It’s more of a journey than a destination. Therefore, it is important to find the right solutions partner to travel along that journey with you and provide the guidance needed to navigate the path ahead. We found such a partner in Fenergo
Faham Rashid Director, Operations & Technology for Global Banking & Markets division of Scotiabank
We chose Fenergo’s solutions because they will enable us to meet the increasing complex regulatory frameworks with an efficient and client-centric onboarding experience.
John Healy Managing Director, Head of Capital Markets Operations SunTrust Robinson Humphrey
We chose Fenergo for both their deep, out-of-the-box CLM functionality and their v8 technology that is a good fit with our own modernized technology landscape. I look forward to working with the Fenergo team and their wider client community to input into the continually evolving product and regulatory roadmaps
Bernard Gavgani Global Head of CIB IT and Operations BNP Paribas
We selected Fenergo’s Client Lifecycle Management software to enable us to manage the CDD / KYC processes from client onboarding to client off-boarding and all the KYC / CDD compliance and lifecycle events (periodic and event-driven reviews) that occur in between. A core part of our business transformation program will involve creating an internal centralized KYC target operating model that will help us to simultaneously improve the client experience and reduce the cost impact of the regulatory KYC activities. Fenergo is the technology platform that will underpin this initiative.
Helène Erftemeijer, bank-wide responsibility for CDD, client master administration and regulations with ABN AMRO
In The News
Fenergo deploys on demand regulatory rules engine
Fenergo expands into Asset Management