The emergence of digital-first challenger banks delivering Uber-like, highly personalised and efficient customer experiences are pushing traditional bricks and mortar financial institutions to re-define banking. Alarmingly our survey of client lifecycle management (CLM) trends in banks in the US, Europe, APAC and MENA found that 33% of banks have not invested in any technology to improve client onboarding and that outdated technology was preventing 20% of banks from investing in new, disruptive technology.
In this webinar Refinitiv’s Robin Lee, Market Development, Risk and RegTech in South East Asia and Finastra’s Chief Evangelist, Mitesh Soni, join Fenergo’s Head of Strategy and Corporate Development, Joe Dunphy to discuss how banks and financial institutions can create stronger alignment with fintech and regtech providers to become more like these digital-native rivals.
- How to create a customer-centric ecosystem through an API-led approach
- Value of a centralized data strategy for compliance and CX
- In -house build vs partner
- What a customer-centric infrastructure means for user experience
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