In a world where banking customers are demanding a better customer experience, commercial and business banks are struggling to deliver and are instead left to reckon with their old, fragmented operating models. The results are a frictional and manual client onboarding process that generates only frustration on the part of customers and bank employees alike.
This paper examines the key messages from a recent webinar hosted by Fenergo and Accenture about what exactly is wrong with client onboarding processes in most financial institutions. Our esteemed panel of speakers explored how to simplify client onboarding and proposed a target operating model for how commercial and business banks can digitally transform their operations to create solid differentiation and deliver the expected customer experience
Download your copy of the report to learn:
- How Commercial & Business Banking can compete;
- The key ingredients for a better customer experience;
- How to transform client onboarding for commercial banks.
....and much, much more. Download the report today!