image description

Delivering Digital Client Onboarding for Better Client Experience

Manual post section

Delivering Digital Client Onboarding for Better Client Experience


Fenergo and Accenture join forces to present a target operating model for how commercial and business banks can design their digital client journeys from end-to-end to deliver a better client experience throughout initial client onboarding and throughout the entire client lifecycle.


In this podcast, you'll learn: 

  • The top trends in digital transformation and client experience 
  • Expected regulatory changes in 2019/2020 impacting Client Lifecycle Management 
  • Target Operating Model: How to design and implement a frictionless, straight through client journey from initial onboarding to ongoing lifecycle management, including the key digital technologies that will make this happen e.g. eSignatures, digital ID&V, biometrics etc. 
  • Live Demo: What a digital, well-orchestrated and connected Client Onboarding & Lifecycle process looks like



Conor Coughlan - Chief Marketing Officer, Fenergo

James Follette - Global Head of Commercial, Business and Retail, Fenergo

Rachel Woolley - Global AML Manager, Fenergo

Jonathan Jones - Principle Director, Accenture

Philippe Guiral, Managing Director, Accenture


To learn more about Fenergo's Client Lifecycle Management solutions check out our solutions page here.


Please complete the form below to listen to the podcast



Please complete the form below to download this podcast.