The Cost of Poor Customer Experience, the first of three reports, found that poor customer experience during the onboarding process is costing banks $10bn in revenue a year. Exploring the financial and reputational costs of poor CX, this report correlates improving the customer experience to increasing ROI.
In this report, you will also learn:
- Which Financial Institutions are most at risk;
- Critical issues facing FIs by region;
- How a 360° client view paves the way for competitive advantage.
Download the report now!