CLM Industry Trends Report Series 2019: Part One – The Cost of Poor CX

The Fenergo CLM Industry Trends Report series unpacks the sentiment of global decision makers towards key areas of client lifecycle management (CLM) - initial and lifecycle compliance, data & document management, client & product onboarding, the impact of technology/digitalisation and the evolution of the CLM ecosystem.

The Cost of Poor Customer Experience, the first of three reports, found that poor customer experience during the onboarding process is costing banks $10bn in revenue a year. Exploring the financial and reputational costs of poor CX, this report correlates improving the customer experience to increasing ROI. 

In this report, you will also learn: 

  • Which Financial Institutions are most at risk; 
  • Critical issues facing FIs by region;
  • How a 360° client view paves the way for competitive advantage.

Download the report now!

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Download CLM Industry Trends Report Series 2019: Part One - The Cost of Poor CX