The new report by Ovum explains how Fenergo's client lifecycle management platform strongly improves client experiences to support digital transformation while minimizing risk.
Why put Fenergo on your radar?
Ovum’s report provides an overview of how Fenergo’s platform addresses the increasing challenge that today’s financial institutions encounter with ensuring platforms work alongside other systems to embed client compliance processes into digital banking or front-office/CRM applications.
Executive concern about regulatory fines and reputation damage is driving significant investment and overheads in client operations to meet regulatory requirements. However, this has often come at the expense of the client experience, with processes dominated more by onerous compliance demands than those from clients.
Key Areas of Strength:
- Fenergo offers an end-to-end platform for managing client-related compliance requirements throughout the client lifecycle.
- This can strongly improve the client experience, supporting digital transformation while ensuring regulatory compliance is achieved
- The platform has rich client data management capabilities to support the multi-faceted needs of the CIB sector, with regulatory rules across areas such as derivatives, KYC/AML, and tax
- The company has expanded to support the client compliance operations across commercial banking, retail banking, business banking, wealth, and asset management sectors
Fenergo provides a domain-rich orchestration platform that can support assisted and unassisted channels for higher levels of automation and stronger client experiences while delivering compliance control. The platform complements customer relationship management (CRM) and digital banking systems and should be evaluated as part of digital transformation programs, given that compliance process very much forms part of the client experience. Here, its strength is on the CIB side where it has historically focused, but the solution is also applicable for the FS sector because it has already done most of the "heavy lifting" given the complexities of this area.
CLIENT ONBOARDING THE FENERGO WAY
Discover how financial institutions can onboard clients quicker and more efficiently by centralizing client data and documentation and comply with a range of regulatory compliance obligations on a single platform.Watch now
CLIENTS WHO TRUSTOUR SOFTWARE SOLUTIONS
We chose Fenergo for both their deep, out-of-the-box CLM functionality and their v8 technology that is a good fit with our own modernized technology landscape. I look forward to working with the Fenergo team and their wider client community to input into the continually evolving product and regulatory roadmaps
Bernard Gavgani Global Head of CIB IT and Operations BNP Paribas
We chose Fenergo’s solutions because they will enable us to meet the increasing complex regulatory frameworks with an efficient and client-centric onboarding experience.
John Healy Managing Director, Head of Capital Markets Operations SunTrust
Fenergo’s Regulatory Onboarding solution provides us with an additional level of flexibility and enhances our ability to prioritize our compliance initiatives.