As the need to optimize customer experiences through digital transformation accelerates, we have expanded our digital Client Lifecycle Management (CLM) capabilities into new sectors including Asset Management, Wealth Management and Private Banking and Commercial and Retail banking. We have continued to grow having recently opened offices in Melbourne, Australia, making this our 12th office location globally.
Having invested heavily in research and development (R&D) we have enhanced our platform significantly in response to client demand to facilitate digital transformation while streamlining compliance processes. We’ve refined and strengthened our partner ecosystem to ensure our clients receive the best possible services from Fenergo and our best-of-breed partners. We’ll be showcasing some of these innovations at our Global Client Council in June this year.
2019 is already shaping up to be an exciting year of positive change as financial institutions gain headway on the digital transformation agenda. Our recent CLM Trends report outlined that the improvement of data and document capture for customer experience is the number one critical issue banks are trying to address. Complying with KYC regulations ranks as the second most critical issue. This reflects where the industry is currently at whereby compliance is dealt with in a business-as-usual manner and the experience a customer receives throughout their lifecycle takes precedence.
At Fenergo, we have positioned ourselves at the heart of that digitalization of the customer experience, helping financial institutions make client onboarding frictionless and compliance seamless. We look forward to supporting you on your journey to digital transformation in 2019.