24th April 2019
10:00am EDT | 3:00PM BST
Join Fenergo experts for a special webinar exploring the Fenergo CLM Industry Trends Report series, part one The Cost of Poor CX.
The Cost of Poor Customer Experience, the first of three reports, found a tension between the need to gather data for KYC compliance and the speed of onboarding; with 26% surveyed believing that KYC regulations will have the greatest impact on the overall customer experience.
In this webinar you will learn:
- Financial Institutions are most at risk at losing clients due to poor onboarding;
- What is the direct relationship of compliance, data management and onboarding to digitalization of CX;
- What critical issues FIs are facing by region;
- How a 360° client view paves the way for competitive advantage.
Greg Watson, Global Head of Sales
Greg leads Fenergo's global sales team. He previously worked in HSBC as Managing Director & Global Head of the Client Management Group for the Global Banking & Markets division, responsible for building out a client-facing organization to manage client onboarding and due diligence across 30+ countries.
Niall Twomey, Chief Technology Officer
As CTO for Fenergo, Niall has responsibility for technical strategy, design and architecture. Prior to working with Fenergo, Niall spent over 10 years working with leading IT and consulting houses in financial services product development and system integration roles at Barclays Capital, Fidelity Investments and Accenture.
Conor Coughlan, Chief Marketing Officer
Conor leads Fenergo's global marketing, public relations and business development strategy and teams. He previously worked for Thomson Reuters for 6.5 years leading the marketing for their investment, data and risk businesses. He is also a top 10 #Regtech influencer.