Webinar - The Cost of Poor Customer Experience

24th April 2019

10:00am EDT | 3:00PM BST


Join Fenergo experts for a special webinar exploring the Fenergo CLM Industry Trends Report series, part one The Cost of Poor CX.

The Cost of Poor Customer Experience, the first of three reports, found a tension between the need to gather data for KYC compliance and the speed of onboarding; with 26% surveyed believing that KYC regulations will have the greatest impact on the overall customer experience.

In this webinar you will learn:


  • Greg Watson, Global Head of Sales

    Greg leads Fenergo's global sales team. He previously worked in HSBC as Managing Director & Global Head of the Client Management Group for the Global Banking & Markets division, responsible for building out a client-facing organization to manage client onboarding and due diligence across 30+ countries.

  • Niall Twomey, Chief Technology Officer

    As CTO for Fenergo, Niall has responsibility for technical strategy, design and architecture. Prior to working with Fenergo, Niall spent over 10 years working with leading IT and consulting houses in financial services product development and system integration roles at Barclays Capital, Fidelity Investments and Accenture.

  • Conor Coughlan, Chief Marketing Officer

    Conor leads Fenergo's global marketing, public relations and business development strategy and teams. He previously worked for Thomson Reuters for 6.5 years leading the marketing for their investment, data and risk businesses. He is also a top 10 #Regtech influencer.

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