Experts discuss how to improve customer lifetime value after findings from a recent Fenergo report revealed that poor customer experience can cost financial institutions up to $10bn per annum. Whilst discussing the key issues surrounding digitalization, automation and the complexities within effective Client Lifecycle Management, speakers outline key framework for best practices, what good customer experience looks like within the financial industry and how to effectively establish a technology ecosystem that future-proofs financial institutions whilst integrating with legacy technology.


  • Conor Coughlan – Chief Marketing Officer, Fenergo
  • Greg Watson – Global Head of Sales, Fenergo
  • Niall Twomey – Co-Founder & CTO, Fenergo 

To learn more about Fenergo’s Client Lifecycle Management solutions check out our solutions page here.